Do you want a more active life

Frequently Asked Questions (FAQs)

About TagFi

What is Tagfi?

A: TagFi is the #1 group activities app on the market!

Join or Host in-person activities near you such as fitness, nutrition, beauty, recreation or enrichment.  Host activities to earn money AND Join activities to share passions!

General Questions

How do I create a TagFi account?

A. 1. Download TagFi app on the Apple App Store or Android Google Play.

2.  Enter your first name, last name, email & password

3. Click on Create Account

4. To finish creating your account, you’ll need to verify your phone number.

How do I retrieve my password?

A. 1. Go to Login page

2. Click on Forgot Password.

3. Follow the instructions sent via email.

How do I reset my password?

A. 1. Click on three bar icon on the bottom right corner and select settings.

2. Click on change password.

3. Type Current Password & New Password.

4. Confirm New password & click Submit.

I don’t see any new groups, how do I see new groups?

A. Refresh the app by closing it (swiping up) and re-opening it.

What is All Groups on the home page?

A. All Groups on the home page shows all the activities near you.

What is For You on the home page?

A. For You is all activities near you recommended based on your interests, age range, gender & Community.

How do I search for an activity?

A.  1. Click on Search icon on the bottom of the page.

2. Type Activity Name/Host Name. 

3. Click Go

            OR

        Browse by Interest from the given choices.

How do I check Host’s Profile?

A.  1. Tap on the group to go to Group Page.

2. Scroll down to Members card.

3. Tap on the host name or image.

You can see profiles of all the member who have joined the group.

    

How do I check out pictures on host’s/member’s profile?

A.   1. Go to their profile
2. Scroll down to Images card and click on +More.

What is Local Buzz?

A.   Local Buzz is a section to post & chat with people with similar interests near you.

How long does the local buzz be active?

A. Local Buzz will be deleted after 30 days.

How do I see buzz info?

A. 1. Go to Buzz
2. Click on green color Info Icon on top right corner of the Buzz Page.

What is Invites on the home page?

A. Invites shows the invites that you have received from other groups.

How do I update or edit my Profile?

A. 1. Click on Profile icon on the bottom of the screen
2. Click on Edit on the top of the screen
3. Click on More Edits to edit Name, Age Range, Gender, Community & Interests
 4. Click on Done

How do I change my profile picture?

A. 1. Click on Profile icon on the bottom of the screen
2. Click on Edit on top right corner of Profile page
3. Tap on the image that you would like to change
4. To add image from phone, click on Browse Photos, select photos and click OK
5. To take a new picture, click on Take a Photo, take a picture and click on Use Photo.

How do I block a user?

A. 1. Go to the user’s profile
2. Scroll down on the Profile page
3. Click on Block This User
 4. Click on Yes on the dialogue box.

How do I unblock a user?

A. 1. Click on Three bar icon on the bottom right on the screen
2. Click on Blocked Users
3. Click on Unblock
4. Click on Yes on the dialogue box.

How do I filter group listings?

A. 1. Click on floating Filter button on the bottom right of the page
2. Select Groups to be filtered and click Apply.

 

Can I send messages to Past Groups?

A. Yes, you can send messages to past groups.
 

How do I add an event to calendar?

A. 1. Go to Group Page

2. Click on Add Event to Calendar

 

How do I share a group?

A. From Home screen
1. Tap on three dot icon on group card
2. To share with your contacts, click on Share with Contacts
3. To share with social media, click on Share with Social Media.

From Group Page
1. Tap on three dot icon on top right corner of Group Page
2. To share with your contacts, click on Share with Contacts
3. To share with social media, click on Share with Social Media.

 

How do I write to feedback?

A. 1. Click on More icon on the bottom of the screen
2. Click on Feedback
3. Tap to write and click on Submit.

 

Where do I add my certificates?

A. 1. Click on More icon on the bottom of the screen
2. Click on Certifications
3. Click on +Add on the top right corner of the screen
4. Add Name of Institute, Certificate Title and Certificate #
5. Click on Save.
 

How long does it take to verify certification and receive badge?

A. It can take up to 30 days to verify your certification and receive badge for profile.
 

How can I speed up the process of verification of my certificate?

A. To speed up the process, please email any documentation for verification to   support@tagfi.com.

How do I upload Images?

A. 1. Click on Profile icon on the bottom of the screen.
2. Scroll down to Images card and click on +Gallery
3. Click on +Add
4. To add image from phone, click on Browse Photos, select photos and click OK
5. To take a new picture, click on Take a Photo, take a picture and click on Use Photo.

What is an announcement board?

A. Announcement Board displays the announcements made by TagFi.

Can I change my default search radius?

A. Yes – To change your search radius,
1. Click on three line more icon on the bottom right corner on the screen.
2. Click on Settings.
3. Click on Change Default Search Radius
4. Choose a radius from the drop down menu.

How can I change my location?

A. 1. Click on More icon on the bottom right corner on the screen.
2. Click on Settings.
3. Enter zip code in the  Change Location (postal code) text box.
4. Click on save.

How do I turn off invites?

A. 1. Click on More icon on the bottom right corner on the screen.
2. Click on Settings.
3. Check on Turn off Invites box
4. Click on save.

How do I turn off all notifications?

A. 1. Click on More icon on the bottom right corner on the screen.
2. Click on Settings.
3. Check on Turn off All Notifications box
4. Click on save.

How do I deactivate my account?

A. 1. Click on More icon on the bottom right corner on the screen.
2. Click on Settings.
3. Click on Deactivate Account
4. Confirm it by clicking on Yes on the dialogue box.

How do I reactivate my account?

A. Just login using your Username and Password to reactivate the account.

How do I change my phone number?

A. 1. Click on More icon on the bottom right corner on the screen.
2. Click on Settings.
3. Click on Change Phone Number
4. Enter new number and click on Submit.

How many pictures can I have on my profile?

A. You can add up to 100 images.

Hosting an Activity Questions

How do I host an activity?

A. 1. Click on Groups on the bottom of the screen.

2. Click on Host an Activity on top of the screen

3.  Select your choices

4. Click on Next as you move forward.

What is the capacity of a group I am hosting?

A. The capacity is as little as 3 people or as many as 200 people.

How many interests can I list my session under?

A. You can choose up to 3 interests for each session you host.

How do I cancel my group?

A. 1. Click on Groups on the bottom of the page
2. Click on Created on My Groups page
3. Click on Manage Group on the group that you would like to cancel
4. Scroll to the bottom on Manage Group page and click on Cancel Group.

How do I share my group?

A. 1. Click on Groups on the bottom of the page
2. Click on Created on My Groups page
3. Click on Group Page on the group that you want to share
4. Click on Share on top of the Group Page.

How do I change the price of my group?

A. 1. Click on Groups icon on the bottom of the screen
2. Click on Created
3. Click on Manage Group
4. Scroll down to Members card
5. Click on Change Price
6. Click on price drop down
7. Select price and click on Done

How do I change my Refund Policy?

A. 1. Click on Groups icon on the bottom of the screen
2. Click on Created
3. Click on Manage Group
4. Scroll down to Members card
5. Click on Change Price
6. Choose your refund policy
7. Click on Done

How do I change the location of my group?

A. 1. Click on Groups on the bottom of the screen
2. Click on Created
3. Click on Manage Group
4. Scroll down to Location
5. Click on Edit
6. When you choose a new place, click on Done.

 

What happens when I change the Location of the group?

A. All the members in the group will be notified.

 

How do I view my Group that I created on the Home page?

A. Refresh the app by closing it (swiping up) and re-opening it.

 

How do I view my Group that I created?

A. Go to MY GROUPS  page by tapping on MY GROUPS  tab and then choose CREATED GROUPS. Refresh the app if necessary by closing it (swiping up) and re-opening it.

 

 

Where do I check if someone joined my group?

A. 1. Click on More icon on the bottom of the screen
2. Click on Notifications
3. Click on Someone Joined Group.

 

Where do I check if someone left my group?

A. 1. Click on More icon on the bottom of the screen
2. Click on Notifications
3. Click on Someone Left Group.

Where do I see if someone requested to join my group?

A.1. Click on More icon on the bottom of the screen
2. Click on Notifications
3. Click on User Request to Join

What happens when I choose private location?

A. Only the information that you supply such as description, city and zip code.

You can give exact location of the activity via message board to the members of the group.

Joining an Activity Questions

How do I join an Activity?

A. 1. For free activities, just click on Join Activity.
2. For paid activities, Click on Join Activity and Pay by entering credit card details.

How do I send messages to a group?

A. 1. Go to the Group Page
2. Click on floating Message icon
3. Type your message
4. Click on Post.

Who can send messages on the group?

A. Only people who have joined the group can send and receive messages.

How do I check Messages?

A. 1. Click on three bar icon on the bottom of the screen
2. Click on Messages.

How do I check my Notifications?

A. 1. Click on three bar icon on the bottom of the screen
2. Click on Notifications.

How will I know if the group is full?

A. When the group is full, Join button will not be clickable.

How do I rate and review a host or an activity?

A. 1. When the session is over, click on Groups icon on the bottom of the screen
2. Go to Past Groups
3. Click on Rate Activity on the group card
4. Tap on star to rate
5. Write a Review
6. Click on Submit.

How to check a host’s ratings and reviews?

A. 1. Go to host’s profile
2. Scroll down to reviews card
3. Click on More Reviews
4. You can see All Reviews with ratings and group names.

What is the refund policy?

A. View host refund policy on each of the group’s page. Each host sets his/her own refund policy. Host can choose: no make-ups or host will offer make-up via group messaging. TagFi does not offer refunds.

Can I get directions to location of session?

A. Yes, you can get directions to location of session
1. Tap on group to go to Group Page
2. Click on Get Directions in location card.

How do I see the complete group description?

A. 1. Tap on group to go to Group Page

2. Click on More on the bottom of description card.

 

Where do I see the groups that I have joined?

A. 1. Click on Groups icon on the bottom of the page
2. Go to Joined on My Groups page.

 

Where do I see if someone has invited me to join their group?

A. 1. Click on More icon on the bottom of the screen
2. Click on Notifications
3. Click on You’re Invited.

 

Where do I see if my request to join a group is accepted?

A. 1. Click on More icon on the bottom of the screen
2. Click on Notifications
3. Click on Your Request is Accepted.

 

Where can I see if there is a change in group that I joined?

A. 1. Click on More icon on the bottom of the screen
2. Click on Notifications
     3. Click on Change in your Group.

Transaction Questions

Where can I view the Transactions?

A. 1. Click on three bar icon on the bottom of the screen
2. Click on Transactions.

 

Where do I see the Transaction overview?

A. 1. Click on More icon on the bottom of the page
2. Click on Transactions
3. Click on Overview icon on top right corner of the page.

 

How do I set up my bank account details to receive money?

A. 1. Click on Three bar icon on the bottom of the screen
2. Click on Receivables Setup
3. If you are using Bank Account, click on Edit.
4. Enter the details and click on Save

OR
1. If you are using Paypal Account, click on Add
2. Enter the details and click on Save

If I host, when do I get paid?

A. Tagfi payment processing and crediting to your account takes an average of 7 business days.

How do I pay when I join a group?

You can pay using Credit card